Privacy Policy

02

Information we collect

We may collect and process the following types of information:

2.1 Information you provide

Name and contact details
Business and company information
Email address and phone number
Enquiries, messages and communications
Project or commercial information provided during engagement

2.2 Automatically collected data

When you use our website, we may collect:

IP address
Device and browser information
Pages visited and time spent
Referral sources
Interaction behaviour

2.3 Client data — service delivery

Where we provide services, we may process data on behalf of clients, including:

Customer data within CRM or email platforms
Website analytics and behavioural data
Campaign performance data
Transactional and eCommerce data

This data is processed strictly in accordance with client instructions.

03

How we use information

We use personal data to:

Provide and manage services
Respond to enquiries and communications
Deliver reporting, analytics and insights
Improve website performance and user experience
Manage client relationships and operations
Comply with legal and regulatory obligations

We do not sell personal data.

04

Legal basis for processing

We process personal data in accordance with applicable data protection laws, including the Australian Privacy Act 1988 (Cth) and, where applicable, the UK GDPR and EU GDPR.

Depending on the context, we rely on the following legal bases:

Consent where you have provided clear permission
Contractual necessity where processing is required to deliver services
Legitimate interests where processing is necessary for business operations, provided these interests are not overridden by your rights
Legal obligations where we are required to comply with applicable laws

05

Role of Qwrki

Qwrki acts in different capacities depending on the context:

As a data controller

We act as a data controller when we process personal data for our own business purposes, including:

Website analytics
Enquiries and communications
Marketing and business development

As a data processor

We act as a data processor when handling data on behalf of clients as part of service delivery, including:

CRM and email systems
Customer data
Marketing and campaign data
eCommerce and transactional data

In these cases:

06

International data transfers

Personal data may be transferred to and processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection.

Where this occurs, Qwrki ensures appropriate safeguards are in place, which may include:

Standard contractual clauses
Use of reputable, compliant service providers
Data processing agreements where required

07

Data subject rights

Where applicable under data protection laws, you have the right to:

Access personal data held about you
Request correction of inaccurate or incomplete data
Request erasure of your personal data
Restrict or object to processing
Request transfer of your data (data portability)
Withdraw consent at any time (where processing is based on consent)

Requests can be made by contacting us using the details provided below. We will respond within a reasonable timeframe in accordance with applicable laws.

08

Complaints

If you believe your data has been handled in a way that does not comply with applicable data protection laws, you may:

Contact us directly to resolve the issue
Lodge a complaint with the relevant data protection authority

For Australian users, the relevant authority is the Office of the Australian Information Commissioner (OAIC).

09

Data retention

We retain personal data only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal and regulatory obligations
Support legitimate business operations

Where Qwrki acts as a data processor, data retention is determined by the client and applicable contractual agreements.

10

Cookies & tracking

We use cookies and similar technologies to:

Analyse website usage
Improve performance and functionality
Support marketing and advertising activities

Further details are provided in our Cookie Policy.

11

Third-party links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

12

Changes to this policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page and take effect upon publication.

13

Contact

For any questions regarding this Privacy Policy or data handling, please contact us:

Get in touch

[email protected]
Suite 128, 61 Johnson Street, Byron Bay, NSW, 2481